The majority of phone reviewers (and modern tech reviewers in general) get their review units for free so they lack that feeling and awareness that comes with spending $1000+ of their own money on a new device.

So what they feel are issues and what everyday customers feel are issues becomes skewed. Quite often I have seen reviewers ignore major software issues because they personally feel they are not that significant… on a device worth hundreds of dollars.

Or you get the opposite where they get hung up on something that most people aren’t going to care as much about. They can’t feel ripped off because they got the phone for free so they have to find something else to complain about. Phone wobble is kind of annoying but I forget about it like 10 seconds later.