Customer service and sales support. The work is on the basic channels. Phone, email and chat and its pretty much allways some variation of few same questions or complaints.
Both customer satisfaction and work effiency started to get worse the longer the lockdown went.
By the way we dont have mandatory office days. Everybody can work from home if they want. The split is now pretty much 60/40 with bigger part working from the office. (I think big part is because it has kindergarden and its in place with good public transport) During summer when parents want to stay at home looking after the kids or when bank holidays make broken week most of the people stay home.
raspberriesareyummy@lemmy.world 5 days ago
Whatever it was the people doing it deserve a more brain-stimulating job. If things are repetetive in a desk job, chances are that a lot can be automated.