I definitely prefer self-checkouts and in-store screen ordering, I don’t want to speak to some stressed out guy on minimum wage and stress him out more because he can’t hear or speak properly and will get my order wrong and get me frustrated.

The touchscreens are usually really simple and easy to navigate. Plus all the upsells for meals etc. are easy to skip past if you can navigate a basic dark pattern, compared to the human who has to say it then you have to hear it and respond etc. which is very slow + and you need to take your earphones off or at least pause your music to do it which always just sucks.

At least in principle - that’s a lot better, in practice in my experience too.

I’m sorry mr.boomer but when I worked fast food I didn’t do so for “human connection”, I did it to not be homeless and so I could eat and my worst nightmare on till duty was if someone wanted to speak to me, and I’d just wish for them to fuck off so I can keep daydreaming and blocking out the traumatizing levels of noise and shit going on.

As a customer - I don’t go to subway for “human connection” - I go there because I fell asleep after work and now I’m starving, I don’t go to Starbucks to harass the barista or the other souls inside who just want to be left alone like everyone does, I go there to get my 500kcal coffee treat to remind myself of better days and leave as soon as possible.