Comment on Today I finally picked up my phone from in-warranty repair (motherboard replacement), I found out the camera doesn't work.

<- View Parent
weeeeum@lemmy.world ⁨1⁩ ⁨year⁩ ago

As a repair tech, this can happen really easily. There are sometimes like 2 dozen cables that need to be disconnected and perfectly reconnected for every function to work. Additionally if they don’t have a proper testing software it’s fairly labour intensive to test and it can eat deeply in your margins. Some cheap businesses won’t bother testing beyond turning it on and just letting the customer figure it out and deal with it then.

For example at my work we barely test sub 100$ computers. The amount of time to , refurbish, wipe the drive, put it into stock, keep track of it in accounting and shipping it already makes it barely profitable, having to throw in another and hour to half an hour of additional testing can easily make the computer a loss for the company assuming it sells at all.

source
Sort:hotnewtop