Fair points, I luckily don’t need to learn that much about the app myself as I use it a lot at my current workplace (I was approached precisely because I have experience with it). I was intending on keeping it fairly loose, just a few key points on a whiteboard and then demonstration and troubleshooting/answering questions. I could tie it in with another question they have which I said I didn’t know how to resolve with the current app but I could look into it and charge them for it…

…okay so uh full disclosure it’s actually my former workplace (minus very difficult people who are no longer there) that wants to engage me. Yes, my current bosses are amazingly ok with this idea lol. I think my ex colleagues asked me because they know I’m 100% familiar with their existing setup (I did most of it) and therefore how best to translate that to this app. I won’t actually create the setup for them, apparently they’re most of the way through it, but help them figure it out themselves.

They’re now part of a rather big org and gotten the green light from higher up, so they could afford a chunk, but I also don’t want to work that hard or set up high expectations! That said, everything is inflated these days. I shall have a look at what those pros are charging for similar services and adjust accordingly, great tip.