What does it matter if it’s a worse product, or barely functional

I spent (wasted) years of my career developing shitty Skype clones for cable companies and ISPs, just so these companies could say they had them on offer even though absolutely nobody ever actually used them. It wasn’t even a case of companies ripping off their customers - it was lower-level managers and vice presidents ripping off their own technically ignorant corporate executives. It was depressing busting my ass on this stuff when I knew it didn’t make any difference whether it worked or not.