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Comment on Pearson complaining about using Linux to access my course material

How tf do you not support an operating system. Like you gotta go out of your way to detect and block the operating system. Like if you put in 0 effort it would probably work but your company really spent money making their product less accessible for no reason.

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fnrir@lemmy.blahaj.zone ⁨3⁩ ⁨weeks⁩ ago
User agent

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Vorticity@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
I don’t really disagree with you. It’s dumb to go out of your way to block an OS that probably works just fine.

That said, the answer is probably “lawyers” and an attempt to limit liability. People rely on the course materials to work. If they don’t want to out the effort into testing to ensure that their software works on Linux, even if it would probably be fine, they may want to limit the possibility of being sued by someone when it somehow screws up their semester.

So, they out up a soft barrier that says “this may not work right” but let you use it anyway. They have deniability if something goes wrong while the savvy Linux user probably just laughs and changes their user agent.

Essentially, no one is hurt and the lawyers are happy.

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- tankfox@midwest.social ⁨3⁩ ⁨weeks⁩ ago
  The motivation from their side is not wanting to support Linux. There’s a difference between working and supported; support costs them money in terms of every phone call from every person for whom the material doesn’t work correctly, as that means paid trained staff on hand all the time whether you’re having linux issues right now or not. Imagine if one person a year had linux issues, requiring them to hire a full time linux tech with nothing to do but pick up the phone once a year. By putting a roadblock in front that people can get around, it can ‘work’ on that system while they have a leg to stand on to say no to any linux user who wants help they can’t provide.
  
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