So when I’m writing to tech support (and they DO NOT offer phone support) exactly how do you suggest i call them?

I put in the two or three questions to save time. They can learn to read or get out of the business. There is a reason I put the questions in one email so they can read all three and get the answers back to each of the questions. If the three questions are related to each other show me the problem. This is especially important if the three questions are either related to each other, or contingent on each other.