Comment on Oops, something went wrong!
unhrpetby@sh.itjust.works 9 hours agoHow is a user sending a support request containing the information: “Site not working. Error message: A surge in requests is overloading the server. Everyone is being ratelimited” Any different from them just saying “Site not working.”?
If they were going to submit an issue for a problem that is already known, why would the error message significantly change the difficulty of dealing them?
hperrin@lemmy.ca 9 hours ago
Because if there’s no error code or specific message, they’re far less likely to submit a ticket. The reason these messages often say, “try again later” is because that is the appropriate action for the user to take.