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Comment on An admin deleted all my uploads and I have no clue why

When dealing with a volunteer project, even a large one, I would allow multiple days for communication.

They do not have a staff and structure like a company would, so we cannot hold them to the same standards, that is not reasonable.

We’re probably always going to get fairly bad customer support here, most likely. Unless they start charging a fee or putting in a lot of ads or something.

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JohnnyEnzyme@lemm.ee ⁨1⁩ ⁨year⁩ ago
I understand and agree with those things, but disagree that OP’s situation fits that kind of model. No, in this case it was a slew of LW failures that I should think would drive most victims away, no matter the setting.

Consider:

user is banned for evidently no reason at all

user is seemingly in compliance with all site rules & guidelines, including image upload rules

user has no previous strikes or violations

no communication of any kind is offered to user for the ban

the user is also locked out of their acct, with no way to appeal from said acct

the banning agent evidently remains unknown, days later

one unrelated admin got involved only after the community owner personally reached out to them

unfortunately, said admin has very little tools or ability to investigate any of this

despite the light (24hr) nature of the ban, all of the user’s local image content is evidently destroyed irreversibly, representing many hours and days of work

Understanding and excusing part of that due to the volunteer nature of LW is one thing, but IMO this is a next-level clusterfluff.

Indeed, I understand that LW previously put a lot of effort in to attracting Rexxiters, to some degree at the expense of other instances, and maybe this is what it looks like when there isn’t enough staff & process to handle the magnitude of userbase the instance runners desired. Maybe that’s something to consider as well, when volunteers sign up for a project.
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- Candelestine@lemmy.world ⁨1⁩ ⁨year⁩ ago
  I do not think it is wise to consider more things until we have more perspectives on what happened. Is any of this time sensitive, and requires to be addressed today?
  
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  - JohnnyEnzyme@lemm.ee ⁨1⁩ ⁨year⁩ ago
    We can only construct our working conclusions based on the known information, which is what I’m doing.
    
    Yes, and there *is* a time-sensitive nature to this stuff that needs to be quickly addressed, starting with the amount of repairs my mod and I will need to coordinate on in order for our sub not to look like a hot mess. Unfortunately, him being in a very different time zone means there’s almost nothing I can do until tomorrow morning.
    
    This would make little difference if the community had low presence and activity, but we now have almost 300 subscribers, are growing fairly quickly by Lemmy standards, and are in the presence of ‘getting the word out.’
    
    I understand your perspective and your seemingly benign intent, but frankly, you’re not helping. Just like instance runners and their staff, we are ALSO volunteers, aiming to serve and support our userbase, have been working hard on this project, and have every right to feel aggrieved for the stated reasons.
    
    Feel free to have the last reply if you like, but again-- you’re not helping here, and I don’t plan on responding further. Good day.
    
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    Candelestine@lemmy.world ⁨1⁩ ⁨year⁩ ago
    Quite alright. I’m just trying to control the degree of finger-pointing until we have more information. However we may feel, there is only so much we can realistically accomplish with the resources at our disposal.
    
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