Comment

Comment on People never understand the sacrifices I make for them.

One of our help desk reps spent 45 minutes on the phone helping someone set up their authenticator app for MFA. It’s a simple install of an app and linking it to your account. If the user listens and does as instructed, it takes about 2 and a half minutes. If they don’t? 45 minutes.

The rep took their break and worked on something else for a while to recover.

source

Sort:hotnew top

LaunchesKayaks@lemmy.world ⁨17⁩ ⁨hours⁩ ago
I work at an MSP and I have calls like this twice a month. I hate it

source
user224@lemmy.sdf.org ⁨1⁩ ⁨day⁩ ago
I could see myself in that situation (the user), which is why I so much prefer text. Either I could get distracted or bring some technical issue upon myself by trying (or continuing) to do things differently, or both combined.

I mean, for example even with something simpler like this if company wanted me to use my personal device. I may not be using a recent Android or iOS device in the future, or I may simply not want the company software on anything I use personally.

I don’t know what the case here was, but perhaps it made some sense.

source
Vinstaal0@feddit.nl ⁨12⁩ ⁨hours⁩ ago
Been there done that

And the worst part is? My job description doesn’t even include phone support. I am just the guy who is handy with computers! (I do get compensation for it, don’t you worry)

source