At my workplace, the response time for text-based messages (eg via Teams) varies wildly. Sometimes I get a response promptly. Sometimes it’s same day, sometimes it’s later that week, and sometimes I don’t get a response at all. So unfortunately the best way to get an answer I need is to just call them. Do I need that information that instant? Not necessarily, but I can’t risk the message being put off/ignored/forgotten for a week or more.