Maybe so, but my trust in companies with such responses drops to zero. If my problem doesn’t feell right for them, I can get lost. And I’m not alone. In this case probably for fraud protection, but there are better ways to deal with this than giving the proverbial middle finger to potential customers.

My thought is now: what will they do if another problem arises that - according to Oracle - feels uncomfortable to deal with? Close my account without warning and explanation? Wouldn’t be the first time they would have done that. Is that thought rational? I don’t know. But it’s there.