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Comment on Oracle customer support solved another problem

IamRoot@sh.itjust.works ⁨9⁩ ⁨months⁩ ago

Every help desk ticket ever submitted by me.

I once put in a ticket because my ip phone wasn’t working., the response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.

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End0fLine@startrek.website ⁨9⁩ ⁨months⁩ ago
I’m part of the in person desktop support at the hospital I work at. The IT groups above do the same thing even to us. It is so annoying.

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- IamRoot@sh.itjust.works ⁨9⁩ ⁨months⁩ ago
  In person you say…
  
  That is one on the real Problems with tech support, they are not in person angle they hide behind their ticketing systems.
  
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  - End0fLine@startrek.website ⁨9⁩ ⁨months⁩ ago
    You won’t get any argument from me. It is very frustrating being on the of the ladder of importance in IT and so far removed physically from them. We get tickets sent back to us with no comments no matter how nice our notes are.
    
    I’m guessing in person support at a hospital might be a bit different. If things don’t get fixed we have people down our throats :D
    
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LazaroFilm@lemmy.world ⁨9⁩ ⁨months⁩ ago
lol that’s infuriating.

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