Comment on There is a fee to close my HSA account
stoly@lemmy.world 2 months agoWhat I mean is that if a human has to interact with you, you have to pay for that time. That, at least, would be the justification.
Comment on There is a fee to close my HSA account
stoly@lemmy.world 2 months agoWhat I mean is that if a human has to interact with you, you have to pay for that time. That, at least, would be the justification.
Aceticon@lemmy.dbzer0.com 2 months ago
As somebody who works in design software systems, including for large companies, lets just say that the amount of human time that goes into a customer account closure is negligible because such main business operations as openning and closing customer accounts are the ones that get automated the soonest and the furthest.
The stuff that uses “lots” (in relative terms) of manpower is supporting customers with really exception unusual problems involving third parties and even then spending 2.5 h man/hours (assuming the administrative person get paid $10/per hour) is pretty uncommon.
You’ve been lied to, repeatadly, for at least 3 decades.
stoly@lemmy.world 2 months ago
I’m not saying that I accept their word, which I am apparently failing at conveying. I am a technology director myself and agree that it’s not any effort. I’m just saying that they will lie and charge you money.
Aceticon@lemmy.dbzer0.com 2 months ago
Ah, right - I misunderstood that point you were making.
So, as it turns out, we’ve been in agreement all along.
stoly@lemmy.world 2 months ago
YAY!
Vent@lemm.ee 2 months ago
$10/hr for a desk job? Any random fast food joint will pay you more if you have a pulse.
Aceticon@lemmy.dbzer0.com 2 months ago
Not living in the US, I’m not up to date with US salaries.
That said, even for administrative personnel paid $25/h, $25 will pay 1h of somebody’s work which is way beyond what is needed to close a retail customer account in any modern administrative system were should a common operation should take less than a minute to do.