"ChatBot" is bad design

Comments

• modulus@lemmy.ml ⁨2⁩ ⁨days⁩ ago

  Interesting article, and I definitely agree I prefer clear instructions when those are possible.

  I only have an objection. When it’s said that no matter how well chatbots behave, it’s bad design, and that they’re being used to substitute expensive people; well, expensive people’s interface is chatting too. So in that regard I’m not sure there’s a meaningful difference. Obviously there is if the chatbot is badly behaved, but the article says that it’s a problem even setting that aside.

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