I’m split. Outlook and other apps have turned into pigs but have very little competition to force innovation. Customers are just as complacent, and demand things not change at all.

Moving to PWA web apps has turned the industry around. MS is dumping all of the old code that causes so many issues.

I find other IT people expecting MS to not make even small changes, while also complaining about battery life and app reliability.

I’m looking forward to New Outlook. Supporting HTML and https is so much easier than map I and legacy client code with dirty plugins.