YES- you just nailed it. That was my entire point… their degree is worthless at Starbucks. OP was upset that Starbucks wanted a degree to work there but, as you said, it doesn’t matter. They (Starbucks) have an arbitrary barrier to entry with a piece of paper (degree) saying you are somebody now… only they can’t get the little things right. You know, the little things such as getting my order right… fat lot of good the degree did them if they can’t even serve me the coffee I asked for… you know, their job.