Shipping and tracking shipments is pretty hard, people. You should try running a small business and meeting consumers’ very high expectations for this kind of thing. It’s not f*ing easy, even for the big boys, but especially for small time operators. You have to partner up with more than one external service and rely on them to not f things up and do that many times per day perfectly.

I bet if you (and many others) complain to that retailer they will stop trying to tell you when to expect the shipment at all. Is that what you’d prefer?