This is the correct take. Hence my worry.
Comment on Microsoft launches autonomous AI agents in November
ericjmorey@beehaw.org 1 day agoThe problem with those call centers isn’t competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.
Powderhorn@beehaw.org 1 day ago
Piers@beehaw.org 1 day ago
It’s because they go hand in hand. I’ve had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.