Comment on Microsoft launches autonomous AI agents in November
pglpm@lemmy.ca 1 month ago
these autonomous agents represent the next step in the evolution of large language models (LLMs), seamlessly integrating into business processes to handle functions such as responding to customer inquiries, identifying sales leads, and managing inventory.
I really want to see what happens. It seems to me these “agents” are still useless in handling tasks like customer inquiries. Hopefully customers will get tired and move to companies that employ competent humans instead…
Powderhorn@beehaw.org 1 month ago
We got used to foreign call centers. They’re not incompetent, but the wording is always off, and I say this as someone whose English usage is not exclusively American. Took me weeks to drop the Aussie accent.
ericjmorey@beehaw.org 1 month ago
The problem with those call centers isn’t competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.
Piers@beehaw.org 1 month ago
It’s because they go hand in hand. I’ve had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.
Powderhorn@beehaw.org 1 month ago
This is the correct take. Hence my worry.