The fear is what matters.

These careers are everything to them, they will gladly fuck whoever they need to to survive, but if you make them more afraid of the community then they’ll actually try to listen.

There was a brief period back in the late 2000s/early 2010s when Google listened to people.

That died by the time I joined, but I worked with people from before and they clearly didn’t give a shit about the customers anymore, it was all internal politics for promotions, you’d never get in trouble for pissing off customers.

Make them afraid of you, make them fear doing anything to piss you off, otherwise they’ll sell you out for their bosses and shareholders every time.