They need to stop bots and stop people buying over certain amount of tickets each (I’m sure they do already usually limit tickets per person but people are obviously getting around it somehow). Because if you were only up against other fans who had a genuine interest in actually going to the gig themselves, not selling the tickets on, then you would be up against much much less people and you would get lucky a lot more often. Right now (or at least the last time I tried to buy tickets for something a few years ago) there was just no chance and the tickets were being resold in abundance within minutes, meaning it wasn’t genuine fans getting lucky over me.