You’re right, but at the same time.
Let’s say a website has an issue and was one time faulty. Clients lost money. Then the site owner is notified of the fault by multiple clients. The site owner uses some words to placate them and goes on with their day.
The site owner then makes some changes to the site, meaning they did have the time and money to pay a developer to update the site, but decides to keep the previous bug in, as a feature, implemented in a different way, this time better at stealing their money.
Sure, the obvious solution is to use another site (the laundromat down the road).
jarfil@beehaw.org 3 months ago
Some businesses mess up… and understand that their clients need to feel like they’re being treated fairly in order to keep earning money from them, which means giving their money back, an apology, and maybe some free credit or discount coupons.
Other businesses, think they can abuse their users freely… until they end up pissing the wrong guy. Sometimes it’s a guy with a spray can, sometimes it’s a guy with a brick, and sometimes it’s someone capable of abusing them back.
You can call it illegal, it might even be morally wrong and excessive… but that’s what happens when you abuse people more than what they’re willing to take. Action and reaction, fuck around and find out, and all that.