Comment on math checks out
fiercekitten@lemm.ee 2 weeks ago
The odds of ever needing to call customer service for a product or service weigh heavily in my decision to buy it.
And every support line needs a “direct to tier 2 support” option. I don’t care if every caller chooses it. If I wanted tier 1 support I would be on the website.
cumskin_genocide@lemm.ee 2 weeks ago
In my company I directly escalate all issues no matter how small. They had to ask me to stop that after I escalated an issue due to an unplugged power cord.