And then interrupting that hold music at seemingly random intervals to tell you that they care about you, or to tell you that you could do this faster on their website.

I had to call Assurant recently because their website literally threw an error and told me to call in and wouldn’t let me proceed. I was told by the automated messages no less than 4 unstoppable times that the website is faster, and then after explaining the situation to the person she told me that the website is faster.

She was clearly reading the script and it’s not her fault so I kept quiet, but I have rarely felt such extreme rage in my life.