I’m utterly blessed because my personal area of coverage is in the hardware and storage systems (disks, RAID, filesystems, virtualization, etc.) so I am way more likely to interact with business users instead of individual home users, which is where the vast majority of the “I have XX decades of experience” types come from. They’re also generally a lot more willing to listen to me because if I’m talking to them it’s fair odds that they fucked up bad enough that they’re at risk of losing all their data, and that’s usually enough to get them to shut up.

But god, some of the tickets I’ve seen from other employees…