that's not a 'problem' everywhere.

if they dump the free refills here and still take 15 minutes to make a simple order, i'm going elsewhere. i've already cut way down because of cost and time, i'll just forget they exist entirely. three competitors are literally adjacent. all three also have free refills, and all three can beat mcdonalds service times. prices are basically the same now, mcdonalds hasn't had that advantage since before covid.