Maybe this research and language is intended to suggest that there is a point past which “confusingly and unintuitively designed” strongly resembles “intentionally deceiving”? We’re probably not going to get internal emails saying “make it complicated so that we can collect users’ data”.
Also, researchers don’t really control how university press departments write up their results. Even less so when they’re interviewed by media.
Zworf@beehaw.org 2 months ago
This is Apple that pride themselves on UX. If they do it a certain way there is a reason, which is not always with the user’s interests in mind.