They gave me an itemized receipt where carpet cleaning was the only item on the receipt when I moved out of a place with wood floors. I actually recorded the whole final walk through with the person from the company walking through saying that it was perfectly clean and that I should get my whole deposit back.

When I complained, they said that it wasn’t carpet cleaning, it was just regular cleaning billed as carpet cleaning. I said I would take it to small claims court, but I never told them about the recording.

They decided to refund me just enough that the money they kept was equal to the cost of filing a small claims suit.