They said something along the line when they explained the DDoS. However, they are addressing the issue and there is no need to suppose they are not or in the wrong way.

Your are simply not sparking a vivid, solution oriented discussion. Your self understanding in that matter is far of as you come along as complaining and a little Karen-esque.

In my opinion re-iterating that you only want to discuss this already solved case, does not help that matter and do not help people to sympathize with your cause.