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Comment on How do companies that use AI for things like AI customer service representatives pay the AI company for its use ? It is a token based thing per call or just a weekly billing ?

DGen@piefed.zip ⁨1⁩ ⁨day⁩ ago

Things is.. those customer AI agents aren’t better than what we Had before. They dunno jack Shit about it to actually make the expense reasonable. Also fuck AI.

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Squidiey@lemmy.ml ⁨1⁩ ⁨day⁩ ago
Are you ok with a chess bot cuz that’s technically AI?

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- CompactFlax@discuss.tchncs.de ⁨1⁩ ⁨day⁩ ago
  So is an automatic transmission. AI in this context is specifically referring to LLM/generative AI.
  
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  - Squidiey@lemmy.ml ⁨16⁩ ⁨hours⁩ ago
    I see.
    
    I was just confused because AI is a fuzzy umbrella term.
    
    I hate chatbot LLMs, but I don’t mind stuff like chess bots and videogame NPCs.
    
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- starlinguk@lemmy.world ⁨1⁩ ⁨day⁩ ago
  Wouldn’t that be programmed? Then it’s not AI.
  
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  - snooggums@piefed.world ⁨1⁩ ⁨day⁩ ago
    Technically it still falls under the overall AI umbrella but not the LLM/GenAI slop subset which has taken over the label.
    
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