You have to try resolve the issue with the store before issuing a chargeback.
Also note that chargebacks cost the company ~$20-50 each, even if the chargeback is ruled in their favour. This means that just threatening that you’ll chargeback is usually successful - they don’t want to deal with the cost and paperwork associated with it. If you do chargeback, they’ll likely block your credit card from being used there in the future.
phileashog@sh.itjust.works 11 months ago
Hate to sound like a Karen, but you can try telling the manager. Usually they are pleasant and are willing to compensate you.