Comment on The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff

HexagonSun@lemmy.world ⁨1⁩ ⁨year⁩ ago

In a rush to buy 3 travel cards last week, as the train was literally pulling into the station, my finger slipped and I accidentally bought an extra child’s ticket.

When we changed trains at the next station I went to the counter and they sorted a refund of that extra ticket for me.

I asked how it would be possible to do something like that in the future with only ticket machines and the guy said he didn’t know.

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