Comment on The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff

Overzeetop@sopuli.xyz ⁨1⁩ ⁨year⁩ ago

A century ago, in America, the largest retailer - Sears & Roebuck - tried shifting from handwritten letters to typed to their customers. There was a huge backlash because the typed letters came across as cold and impersonal. The company (temporarily) went back to handwritten letters, at greater expense, until the practice was more widespread.

source
Sort:hotnewtop