I have some similar feelings to AI here. The advantages of self-checkout are only present because we’ve made existing systems worse to the point where something not-great is now a better option.
In the 1980s, a grocery lane would have a check-out clerk and a bagger. Sometimes two baggers. You would put your items on the belt and they’d be scanned and bagged (well, so that eggs weren’t crushed, freezer items were together, etc) about as fast as you took them out of the cart.
By lowering wages and reducing staff, this got worse. Now the check-out clerk is poorly-trained and probably quitting/being laid off soon and the bagger has been laid off. Mysteriously, the human-checkout line is now kind of slow and frustrating!
Having individual customers do the check-out themselves is even worse (so frequently, someone gets the machine stuck yelling about putting items in the bagging area, or just stares vacantly at the screen), but by parallelizing the process it comes out to usually slightly faster.
moopet@sh.itjust.works 1 week ago
Employment for the sake of employment isn’t a good thing, though. The problem that’s trying to solve is people not having enough money to live, which has multiple better solutions than makework.
ChristerMLB@piefed.social 1 week ago
sure, yeah, I would say that if our problem becomes that there’s too little work to be done, we solve this by having a shorter work week, not by inventing work