I work in IT for a tech company that is embracing AI to an extent. We have a ticketing system for managing all the work we do. Tickets can range from simple tasks that take literally 5 minutes to complex multi-part collaborative projects that take weeks.

Recently I’ve been getting tickets that read like a miniature novel, with formatted sections labeled things like “summary”, “acceptance criteria”, and so on. It’s all clearly AI generated, and it makes it difficult to understand exactly what is being asked. I don’t need (or want) three pages of word salad when the requestor could have simply said “write a script to alert us when the API key ‘X’ is set to expire in 7 days”.

When I see tickets like these the first thing I do is go back to the requestor and ask them exactly what they want from me. Often times what they want is not what it sounds like their AI generated ticket is asking for, or at least specific details are wrong. And I have absolutely no problem wasting their time when they waste mine with this AI slop.