Unfortunately this absolutely happens, both by doctors and nurses.
My mother experienced something similar at the hospital when she had an examination for a disc herniation.
She was told not whine so much about it despite it was extremely painful for her to move. After they had the results, and it turned out she had a HUGE one, they all suddenly changed completely, because they could se on the images how bad it really was.
They thought she had 2, but when she was operated, it turned out to be only one that was so big it looked like 2 on the imaging.

Some doctors and nurses are assholes, that don’t respect their patients, and don’t believe when they have pains.