Epic’s customer service sucks. Consider my experience from a prior xmas sale:

• had multiple games in the cart with discounts applied, checked out with paypal
• for whatever reason, the paypal communication broke, and didn’t go through
• my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
• opened a customer support ticket to get the problem resolved (meaning clearing whatever the block was so I could checkout the same games with the same discounts again)
• then went through 3 days of back and forth, explaining the situation over and over because
  • each of your replies are handled by whoever the next agent is
  • who evidently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
  • and it can take a full 24 hours or more to get a reply that ignores all previous replies
• by the time the error was resolved by a competent person, the sale was over by only a few hours
• despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days

So, fuck them. I only claim free games from them now.