Comment on Anon is a fan of GabeN
Spaniard@lemmy.world 1 day ago
They only began giving refunds when the European Union mandated it, back then only Origin (EA) gave refunds. Some times the EU is useful.
Comment on Anon is a fan of GabeN
Spaniard@lemmy.world 1 day ago
They only began giving refunds when the European Union mandated it, back then only Origin (EA) gave refunds. Some times the EU is useful.
pulsewidth@lemmy.world 23 hours ago
The EU definitely helped. I’ll add that this was actually kicked off by the Australian Competition and Consumer Commission (ACCC) in 2014. They took Valve to court over their insistence that they can ignore Australian Consumer Law rights - in particular that if a product is ‘not fit for purpose’ then the buyer is entitled to a full refund, with respect to games. Valve offered no possibility of refund at the time. The case dragged on, but Valve eventually lost and was told to pay several million in fines, they appealed it to the High Court of Australia in 2016 - and lost also on appeal.
The judge was pissed at Valve, and wrote in their ruling:
Valve are generally a very positive force in gaming, but they’re definitely not the saints that OP image text implies.
rockpapershotgun.com/australia-fines-valve-over-s…
accc.gov.au/…/valve-to-pay-3-million-in-penalties…
nialv7@lemmy.world 20 hours ago
I have a bias in favor of Valve because I do like them. But I still do want to make a fair argument and would like to be corrected if I fail to do so.
So, yes, Valve’s refund policy in the past was bad, and yes, they were forced to change. But since then they have fixed their mistakes, and have arguably the most generous refund policy out there. Last time I bought digital content from Nintendo store I had to waive my refund rights.
They could have limited refunds to Australia but they didn’t. This has to count for something, right? Valve is a for profit company in a capitalist system, and yes they have bad practices. But surely we can agree they are one of the better ones?
diffaldo@lemmy.dbzer0.com 22 hours ago
Thanks for the info and sources!