Booking.com seems great until something goes wrong. Then, there’s no remediation.

Show up and discover a dirty, roach motel homeless flophouse instead of a vacation rental. The pictures are of the hotel but from a different time.

Good odds you won’t be able to get a refund.

Booking.com customer services words: We just talked to the owner, and they say it’s not like that, denied.

Send pictures. “Your picture…”. You mean pictures, plural? “No, there’s only one picture.” Try again. “Ok, I have multiple pictures.” And? “I don’t see the problem.” Mold isn’t a problem? “The owner says there’s no mold.” And the picture? “The owner says there’s no mold.”

Booking.com is awful.