My gut instinct is they’re great about account access problems because that can lose a customer for life but not so much for the marketplace because the skins marketplace freaking prints money for them while others interface with it to use it for money laundering and illegal gambling. People Make Games did a really good deep dive into the subject and how it enables literal children to become addicted to gambling, and there really isn’t any resources or safetynets set up for children who are addicted to gambling real money for virtual video game items because that’s just not a thing most people realize exists at all!