As someone who played/plays a lot of MMOs and stuff like Destiny/The Division: You'd be amazed at the number of people who don't get to step two of that simple statement.

People who are just downright angry at a game but still actively playing... "Man, I can't believe they're forcing me to go into PvP to get [some arbitrary weapon or cosmetic item]!" they grumble, not realizing that they don't need to tick that little check box in their collection.

People who say things like "I grinded out this holiday season and bought the event pass and I didn't even like the stuff it offered!" is perhaps not technically 'common', but that kind of situation happens often enough that I'm a bit worried for gamers as a whole.

Its some kind of weird combination of a hoarder's mentality, a sunk cost fallacy, and probably some FOMO sprinkled on top... all mixed together by some psychologist on a company's payroll to maximize profits.