Certainly some of it is on me: I don’t like to plan ahead enough for an appointment but also don’t want to wait. I prefer a place that does walk-ins and I learn when they’re unlikely to have a line.

Supercuts is a great example. My town had two of them so I went to each several times before learning that one was consistently better, so I started going there regularly. Then they closed. So now I’m going to the other but they’re a mess: employees consistently do noticeably worse job and are not attentive to incoming customers. Imi don’t think I set a high bar but they’re not achieving it.

My town has been going through a generational and demographic shift so all the old places are being replaced with shiny new ones. While I’m sure those new ones will do a basic haircut, they put so much effort into being shiny and modern with modern hairstyles or hairstyles traditionally associated with various demographics. Great but why can’t we keep it simple? Why can’t I walk in, ask for a haircut, give my preferences And just get it done?