If it helps to accurately fill in the details correctly in the backend system, which are then properly validated or escalated for human review/intervention (and let the human requester choose the escalation path too, as opposed to blindly submitting), then it sounds great.

Guided experiences, leading to the desired outcome, with less need for confused humans to talk to confused humans.

I want the same for most financial approvals in my company. Finance folks speak a different language to most employees, but they have an oversized impact on defining business processes, slowing down innovation, frustrating employees, and often driving costs UP.