I worked at Electronics Boutique over 20 years ago, and we’d do the same thing. If someone brought a game back and got a refund because they didn’t like it, or they got it for the wrong platform we’d just re-shrink wrap it and put it back out as new. But the lazy person who did yours didn’t even break out the heat gun smh

Also, I’m not sure if GameStop even allows this, but back in the day employees were allowed to borrow almost any game in the store to try it out, so we could know about it when selling. And we’d re-shrink those too