Hour by hour, my job evolved from taking calls from clients who owed us money, to then answering questions from agents who weren’t as skilled at it as I was.

In the process of being promoted, I was asked to join a daily meeting of over 100 people talking about the issues affecting our department.

Once in a great while, something came up in that meeting that gave me the heads up to prevent chaos in our department and stress to members.

There’s a whole shitload of cogs turning in modern corporations. There’s also a huge danger of people leaving and nobody understanding why the cogs are there.