I think this speaks to the potential strengths and weaknesses of open versus commercial.

It boils down to amount of resources and how they are invested.

In terms of amount of resources, open source has a rather organic pool of software developers. So if you have a use case that impacts every software developer in the world, well the open source has a lot of free labor that can produce impressive results that a commercial player would have a hard time out-spending. Conversely, if the use case is relatively more niche and the users are either not programmers or too busy using the software to do other things they couldn’t spend any on software, a commercial player can force the issue by paying some developers to work on it. Now the quality of that work may be reduced by the developers doing it for the pay without necessarily an inherent passion for the task at hand, but it can be pretty compelling and people can tend to get invested in their work even if they don’t care to start with. Incidentally it’s why at my company when they lucked into someone with actual passion for the work comes along I advocate strongly for retention, but those folks tend to be neglected and leave while some passionless sycophant gets the retention and promotion.

Then there’s how that resource is invested. Here we have professional software versus the more prolific general consumer software. In the general consumer case, the commercial interest takes the user as a given, and goes straight into how to gouge that customer relationship as hard as possible without regard for a good user experience. Stuff them with ads. Implement telemetry with rights to sell it off for marketing data. Nag them at every corner to buy some other offering at increased price. Have a confusing set of tiers and actively screw with the bottom tier. Actually making the software fit for purpose is so far below those others. With software for business, well, you still get the ‘must subscribe and confusing portfolio’, but some of the other stuff tones down. The target market is smaller, and the potential for marketing data and advertising revenue isn’t as attractive. The target market is frequently companies that take their confidentiality seriously and will readily get a lawyer to pursue issues, so the telemetry is both less valuable and a bit of a grenade waiting to go off if something screws up. So OSS tends to cover the ‘general consumer’ cases surprisingly well because the commercial interests are so much more invested in making things worse, while business to business can actually have a chance still.