Comment on HP ditches 15-minute wait time policy due to 'feedback'
perishthethought@lemm.ee 4 weeks agoDon’t blame the support reps. Blame their employer.
Comment on HP ditches 15-minute wait time policy due to 'feedback'
perishthethought@lemm.ee 4 weeks agoDon’t blame the support reps. Blame their employer.
theomorph@lemmus.org 4 weeks ago
It’s not a question of blame. It does not matter to me whether gaslighting is imposed upon representatives as a method of providing “support” or whether the representatives are coming up with it themselves. Either way, the result is the same: the support experience is almost universally horrid (see my other comment on a different branch of this thread), and I see no reason to trust the representatives, and even less reason to trust their employers.