Amazon are getting bad about refunds and replacements plus have a major problem with counterfeit goods due yo how they mix 3rd party and Amazon sourced goods in their warehouses.

They can’t refund your house if it burns down because Amazon sold you fake electronics.

EBay is find for the smaller cheap Chinese tat that you can find on amazon, and PayPal provides consumer protection. Go to other retailers for electronics - any site or shop that does not use third party sellers.